Delivery policy
Last updated 10 August 2026
ConeApex sells digital services only. Nothing is physically shipped. There is no courier, no tracking number and no shipping charge, because there is no parcel — every deliverable is a file, sent electronically.
What you receive
- An MP4 video file in the aspect ratios named on your tier.
- An 8-slide carousel as image files, where your tier includes one.
- Caption files (
.srt) on Monthly and Pro tiers. - A PDF invoice for every payment.
How it is delivered
By a download link sent to the email address you gave at onboarding. Links stay live for 30 days; ask us and we will reissue one at any time within twelve months. Files are also delivered to a shared folder if you prefer — say so at onboarding.
Delivery timelines
- Starter
- 7 working days from the completed onboarding brief.
- Monthly
- 7 working days per card, on a rolling monthly cycle.
- Pro
- 5 working days per card — priority queue.
The clock starts when the brief is complete, not when payment clears. If we are waiting on your logo, colours, script approval or source material, that time is not counted. We will tell you plainly when we are waiting on you.
If delivery is late
If we miss a stated timeline for a reason that is ours, you may take a full refund for that item, or a free additional card on the next cycle — your choice. See the refund policy.
International customers
Delivery is electronic and identical wherever you are. No customs, duties or import charges apply, because nothing crosses a border physically. Prices shown exclude any taxes your own jurisdiction may levy on imported digital services.